1. DO ISLAMIC VALUES IMPACT SOCIAL ENTREPRENEURIAL INTENTION OF UNIVERSITY STUDENTS IN MALAYSIA? AN EMPIRICAL INVESTIGATION INTO THE MEDIATING ROLE OF EMPATHY
Authors: PARISA MOHAMMADI, SUZILAWATI KAMARUDIN and ROSMINI OMAR
Abstract
Social entrepreneurship is considered a powerful means that provides sustainable solutions to existing problems, especially in developing societies. Since intention significantly affects the individuals’ involvement in social entrepreneurship, it is extremely important to support the intention of the young generation to move toward social entrepreneurial activities. To achieve this goal, the determinants of social entrepreneurial intention (SEI) need to be recognized and well understood. Literature suggests that Islamic values influence decision-making processes and individuals' intention to become a social entrepreneur. However, little research has been undertaken to understand social entrepreneurship from an Islamic perspective and the mechanism through which values impact social entrepreneurial intention. Using the theory of planned behavior, this study aims to examine the interrelationship between Islamic values, empathy, and SEI. The researchers employed structural equation modeling-partial least square technique to analyze the data. Based on a sample of 202 Muslim students selected from public and private universities in Malaysia, we found that empathy mediates the relationship between Islamic values and SEI. More specifically, Islamic religious values only affect SEI indirectly through empathy. Additionally, empathy positively affects individuals’ intention to establish a social venture. Bringing religion into play sheds light on the antecedents of SEI. JEL Classification: M130, M210
Keywords: Religious values; Empathy; Social Entrepreneurship; Intention
2. CUSTOMER A STUDY OF FACTORS AFFECTING SATISFACTION TOWARDS BSNL MOBILE SERVICES IN NASHIK DISTRICT
Authors: NITIN K. CHAUDHARI, DR. ANIL P. DONGRE
Abstract
Abstract Indian mobile market is one of the fastest growing markets. The study focuses on the factors afecting customer satisfaction towards BSNL customers in Nashik District. The customers become satisfied when service provider realizes the needs of customers. In this study, the BSNL mobile phone subscribers in Nashik district were selected as respondents for identifying the various factors affecting customer satisfaction. A well structured questionnaire was designed and administered to collect samples across Nashik district. The sample size was 126. The results showed that signal quality, network coverage and recharge and payment facility had the larger impact on customer satisfaction.
Keywords: Customer satisfaction, ServiceQuality
3. AN EMPIRICAL INVESTIGATION OF EMPLOYEE BEHAVIOR ON CAREER GROWTH
Authors: DEEPIKA and DR. KRISHNA MOHAN NAIDU
Abstract
Employees assume a noteworthy part in the elements of a private company workplace. In case you're a profitable employee with a decent disposition who displays proficient behavior, you can help the business to succeed and encourage your career. In the event that you have a poor mien, are unconcerned about the accomplishment of your boss, and you ostensibly show antagonistic vibe toward management, partners and buyers, you can hurt the organization and risk your career. In the event that we go into profound discourse, we understand also that this behavior will be behavior to get upper hand for self-improvement. It is also observed that, performance of organisation depends upon the surrounding as read in many HRM books that “Good environment leads to good performance of any companies”. Service industry required team spirit for increasing performance level and for that behaviour is generally being adopted by the employees to please their bosses.
Keywords: Sycophancy behaviour; Competitive advantage; Promotion; Transformation; Recruitment and selection; Decision making