1. RELATIONSHIP MARKETING AND TOTAL QUALITY MANAGEMENT: CASE OF JORDANIAN COMPANIES
Authors: KHALED (M.K) ISMAIL ALSHAKE THEEP1, MOHAMMAD M. L. AL-MA'AITAH, MOTTEE S. ALSHIBLY, MOSTAFA ALI HASSAN AL SHMAILEH, YOUNES A.A. MEGDADI and MOHAMMAD MANSOUR ABU-JALIL
Abstract
TQM practices implemented by private service firms and their impact on relationship marketing will be examined in this study. Since private sector spending accounts for a large portion of GDP, it is critical. Organizational excellence was positively influenced by TQM practices involving leadership, human resources, process management, customer focus, and information and analysis. Private sector firms providing specialized services are the focus of this study for the first time. For private companies to improve their performance, it will serve as a model for TQM practices. It also serves as a framework for future research.
Keywords - NA -
2. THE ROLE OF TALENT MANAGEMENT IN IMPROVING EMPLOYEEPERFORMANCE ACEH GOVERNMENT
Authors: HUSNAINA MAILISA SAFITRI, ABDUL RAHMAN LUBIS, HAFASNUDDIN and NURDASILA
Abstract
The purpose of this study is to find out empirically the relationship between the influence of exogenous variables on endogenous variables, and to know the role of intervening variables, where the performance of employees to be studied isthe performance of civilservants who work in the public sector (non-profit),so that Aceh government institutions and agencies are considered quite representative with this research setting. The subjects of this study were employees at 47 offices/agenciesin Aceh Province with a sample of 337 people using convenience sampling technique, while the data were analyzed using Pearson correlation. The data analysis method in this study was used to test and explain the causal relationship between research variables shown in a series of path analysis models. The results of the analysisspecifically obtained that the influence of intellectual capital on organizational performance proved to have a positive and significant relationship. The results of the respondent's assessment ofthe talent management variable (Y) on employee performance in the sufficient category is 3.30.
Keywords: Professional Competence, Employee Involvement, Sharing Leadership, Talent Management, Soft Skills and Employee Performance.
3. THE EXPLORING THE INFLUENCE OF WORK-FROM-HOME (WFH) METHOD ON THE PRODUCTIVITY OF EMPLOYEES DURING THE COVID-19 -FROM THE PERSPECTIVE OF EMPLOYEES
Authors: SELVAM, Dr. M. SAKTHI SARADHA, M. JANAKIRAM
Abstract
The COVID-19 played havoc with the national economy destructing the business operation and claiming the lives of many people. However, India, by virtue of its decisiveness, surmounted the pandemic by imposing perfectly timed lockdown, during which, the term “Work-From-Home” remained a common refrain for many of the Indian employees. In view of the unbridled growth of toll rate during the first wave of COVID-19, all the companies resorted to providing WFH Method to their employees. Hardly had the normalcy returned in the country when the number of COVID cases started spiking exponentially. Due to the resurgence of cases being reported in this second wave, companies continue to resort to WFH method worldwide. On one side of the coin, conventional wisdom has it that many of the India-based companies prefer their employees to opt for Work-From-Office method to track and monitor their performances in workplace. On the other side of the coin, as many as 88% of the employees, as per SAP Concur study in 2020, prefer opting for WFH method. Therefore, it becomes imperative to explore the productivity of employees during this WFH method. Does this WFH have really caused a significant impact on the career and individual development of the employees? This research paper attempts to answer the question casting light on the various aspects of employees’ productivity such as target achievement, performance improvement, new skills acquisition, work efficiency, result orientation, active participation in meetings and etc. Furthermore, it intends to explore the psychological perception of employees about WFH method studying their stress and satisfaction level.
KEYWORDS: Work-From-Home, Productivity, individual development, Psychological Perception and Satisfaction level
4. IMPACT OF COVID-19 AND EMPLOYEES REACTION TO CHANGES ON EMPLOYEE PERFORMANCE OF BANGLADESH
Authors: Dr. WASIB BIN LATIF, EMRAN, MD. NAZRUL ISLAM
Abstract
Significant changes in how service firms function, influencing staff routines and activities, are referred to as COVID-19 prevalence. Covid-19, also known as corona virus or corona virus, was originally discovered in December 2019 in Wuhan, China, and is known as "2019-nCoV." (BBC, 2020). The World Health Organization (WHO) recognized Covid-19 as a new corona virus that presents a threat to world health on February 11, 2020. It exhibits the same characteristics as previous corona virus pandemics (SARS and MERS), but its source is unknown (Zhao et al., 2020: 215). Covid-19 has been dubbed a "pandemic" because of its rapid spread over the globe, signifying a global pandemic (BBC, 2020). Bangladesh's economy is in shambles as a result of the corona virus. Bangladesh began opening its business sector in May 2020 in order to preserve the economy. To mitigate the effect of corona virus, the government has implemented "new normal" guidelines for businesses. The primary goals of this research are to determine how the Covid-19 pandemic has influenced employee performance and to determine the workers' perspectives regarding the changes that have been made to their everyday lives as a result of the Covid-19 pandemic scenario in Bangladesh. To complete this research, employee performance was assessed using the 'Employee Response to Change (ERC)' method. Employees from many sectors have been studied. For this research, 300 people from various sectors were surveyed online at random. The study was quantitative as well as exploratory. It was based solely on original data. The research used a non-probability sampling approach to collect data. The survey questionnaire was sent to those who replied via a Google form. Results and visual representations are found using SPSS and Microsoft Excel. COVID-19 and the reaction to employee changes have a considerable detrimental influence on employee performance, according to all of the study's findings. The employee's focus, communication, and attention to work are all adversely affected by these “new normal” alterations.
Keywords: Covid-19, Employees Reaction, Employee Performance, Employee changes, Bangladesh.