{"id":4224,"date":"2025-10-10T08:31:22","date_gmt":"2025-10-10T08:31:22","guid":{"rendered":"https:\/\/abpi.uk\/?page_id=4224"},"modified":"2025-11-03T10:57:44","modified_gmt":"2025-11-03T10:57:44","slug":"october-2025","status":"publish","type":"page","link":"https:\/\/abpi.uk\/index.php\/october-2025\/","title":{"rendered":"OCTOBER-2025"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4224\" class=\"elementor elementor-4224\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9fe975 e-flex e-con-boxed e-con e-parent\" data-id=\"d9fe975\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b515329 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-spacer\" data-id=\"b515329\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 26-05-2024 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container{height:100%;width:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty,.e-con>.elementor-widget-spacer.elementor-widget-empty{position:relative;min-height:22px;min-width:22px}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon,.e-con>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon{position:absolute;top:0;bottom:0;left:0;right:0;margin:auto;padding:0;width:22px;height:22px}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6f67c30 e-flex e-con-boxed e-con e-parent\" data-id=\"6f67c30\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb81a7b exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"eb81a7b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 26-05-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-medium\">October 2025 Volume 41 Issue 10<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5899e6c e-flex e-con-boxed e-con e-parent\" data-id=\"5899e6c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02cd5d1 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"02cd5d1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 26-05-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>1.\u00a0VOICES OF RESISTANCE: DALIT AUTOBIOGRAPHICAL NARRATIVES AS COUNTER-DISCOURSE TO CASTE HEGEMONY<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fc2b969 e-flex e-con-boxed e-con e-parent\" data-id=\"fc2b969\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb92814 elementor-widget__width-initial exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-htmega-toggle-addons\" data-id=\"eb92814\" data-element_type=\"widget\" data-widget_type=\"htmega-toggle-addons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t            <div class=\"htmega-toggle-area\" >\n                \n                <div class=\"htmega-toggle-content-eb92814\" style=\"display: none;\">\n                    <div class=\"htmega_custom_content\"><p><em>Authors: <\/em>Dr. DIKSHA SHARMA<sup>1<\/sup> and Dr. PULAK AVINASHI<sup>2<\/sup><\/p><p><strong>Abstract<\/strong><\/p><p>This study examines Dalit literature as resistance writing that challenges caste-based oppression in India through postcolonial theoretical frameworks. (Ashcroft, Griffiths, and Tiffin 2013, 15) The article analyzes selected autobiographical works including Shankar Rao Kharat's A Corpse in the Well, excerpts from Dagu Murti Pawar's Baluta, and Kumud Pawde's The Story of My Sanskrit to explore how Dalit authors document systemic discrimination across social, economic, and political spheres. The research reveals that Dalit literature transcends aesthetic concerns to serve as social documentation, (Valmiki 2003, 45) articulating individual and collective trauma while fostering 'Dalit chetna' (Dalit consciousness) as a catalyst for social change. These narratives expose the persistence of caste hierarchies in post-independence India and illuminate intersections of gender, class, and caste in shaping marginalization. (Bhabha 1994, 67) They highlight that by positioning education as empowerment, Dalit autobiographical writing emerges as both testimony to historical injustice and a blueprint for transformation, challenging India's democratic ideals.<\/p><p><strong>Keywords: <\/strong>Dalit Literature, Caste System, Resistance Writing, Autobiographical Narratives, Dalit Consciousness, Postcolonialism, Social Marginalization.<\/p><p><a href=\"https:\/\/abpi.uk\/wp-content\/uploads\/2025\/10\/25V411001.pdf\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"color: #ff0000\">Download PDF<\/span><\/strong><\/a><\/p><\/div>                <\/div>\n\n                <div class=\"htmega-toggle-button\">\n                    <a href=\"#\" class=\"togglebutton-eb92814 normal_btn\">Preview Abstract<i aria-hidden=\"true\" class=\"fas fa-chevron-circle-down\"><\/i><\/a><a href=\"#\" class=\"togglebutton-eb92814 opened_btn\">Close<i aria-hidden=\"true\" class=\"fas fa-chevron-circle-up\"><\/i><\/a>                <\/div>\n\n            <\/div>\n\n            <script>\n                jQuery(document).ready(function($) {\n                    'use strict';\n                    $(\".togglebutton-eb92814\").on('click', function(){\n                        $(\".htmega-toggle-content-eb92814\").slideToggle('slow');\n                        $(this).removeAttr(\"href\");\n                        $(this).parent().toggleClass(\"open\");\n                    });\n                });\n            <\/script>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-31b96ce e-flex e-con-boxed e-con e-parent\" data-id=\"31b96ce\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-535c05d exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"535c05d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>2. EXPLORING CUSTOMER RELATIONSHIP MANAGEMENT FACTORS, CUSTOMER TRUST, AND INNOVATION CAPACITY: A QUANTITATIVE STUDY ON CUSTOMER RETENTION<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42494ac e-flex e-con-boxed e-con e-parent\" data-id=\"42494ac\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7dc3a8 elementor-widget__width-initial exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-htmega-toggle-addons\" data-id=\"b7dc3a8\" data-element_type=\"widget\" data-widget_type=\"htmega-toggle-addons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t            <div class=\"htmega-toggle-area\" >\n                \n                <div class=\"htmega-toggle-content-b7dc3a8\" style=\"display: none;\">\n                    <div class=\"htmega_custom_content\"><p><em>Authors:\u00a0<\/em>Dr. MD ASHRAFUL ISLAM1* and Dr. SUGUNA SINNIAH<sup>2<\/sup><\/p><p><strong>Abstract<\/strong><\/p><p>This study examined the influence of customer relationship management (CRM) factors (customer orientation, customer advocacy, customer knowledge, and customer engagement) on customer retention in the context of Bangladesh. In addition, the study investigated the mediating effect of customer trust in these relationships and the moderating role of innovation capacity in the link between CRM factors and customer retention. Relationship Marketing Theory, the Commitment-Trust Theory, and Dynamic Capability Theory were applied to understand the relationships among variables. Using a quantitative approach, data were collected from 390 software users across various business organizations through a structured survey questionnaire and applied stratified sampling technique. Structural Equation Modeling (SEM) was employed to analyze the relationships among variables. The findings indicated that effective CRM factors significantly enhanced customer retention. This study contributed to theory by integrating CRM, customer trust, and innovation into a unified framework. Managerially, it emphasizes the need for effective CRM strategies, trust-building initiatives, and innovation-driven business models to sustain customer relationships. The study suggests that policymakers should support innovation friendly environments to enhance customer loyalty in emerging markets. This study provides some limitations, implications and directions for future research.<\/p><p><strong>Keywords:\u00a0<\/strong>Customer Relationship Management (CRM), Customer Trust, Innovation Capacity, Customer Retention.<\/p><p><a href=\"https:\/\/abpi.uk\/wp-content\/uploads\/2025\/10\/25V411002.pdf\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"color: #ff0000\">Download PDF<\/span><\/strong><\/a><\/p><\/div>                <\/div>\n\n                <div class=\"htmega-toggle-button\">\n                    <a href=\"#\" class=\"togglebutton-b7dc3a8 normal_btn\">Preview Abstract<i aria-hidden=\"true\" class=\"fas fa-chevron-circle-down\"><\/i><\/a><a href=\"#\" class=\"togglebutton-b7dc3a8 opened_btn\">Close<i aria-hidden=\"true\" class=\"fas fa-chevron-circle-up\"><\/i><\/a>                <\/div>\n\n            <\/div>\n\n            <script>\n                jQuery(document).ready(function($) {\n                    'use strict';\n                    $(\".togglebutton-b7dc3a8\").on('click', function(){\n                        $(\".htmega-toggle-content-b7dc3a8\").slideToggle('slow');\n                        $(this).removeAttr(\"href\");\n                        $(this).parent().toggleClass(\"open\");\n                    });\n                });\n            <\/script>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7f0c821 e-flex e-con-boxed e-con e-parent\" data-id=\"7f0c821\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9264cea exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"9264cea\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>3. EXAMINING THE INTERPLAY OF SERVICE QUALITY, CUSTOMER EXPERIENCE, AND SATISFACTION: EVIDENCE FROM DIGITAL AND CONVENTIONAL BANKING<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d1a802 e-flex e-con-boxed e-con e-parent\" data-id=\"1d1a802\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e092243 elementor-widget__width-initial exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-htmega-toggle-addons\" data-id=\"e092243\" data-element_type=\"widget\" data-widget_type=\"htmega-toggle-addons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t            <div class=\"htmega-toggle-area\" >\n                \n                <div class=\"htmega-toggle-content-e092243\" style=\"display: none;\">\n                    <div class=\"htmega_custom_content\"><p><em>Authors:\u00a0<\/em>V. V. V. ACHUTAMBA<sup>1<\/sup> and Dr. CH. HYMAVATHI<sup>2<\/sup><\/p><p><strong>Abstract<\/strong><\/p><p>This study examines customer satisfaction in digital and conventional banking by analyzing the impact of service quality and the mediating role of customer experience. Using a quantitative research design, primary data was collected from banking customers in Telangana, India. The study reveals that while service quality influences satisfaction in both banking types, customer experience significantly mediates this relationship especially in conventional banking. Key service dimensions include responsiveness, reliability, security, and personalization. Findings suggest banks should adopt hybrid strategies to enhance service quality and satisfaction. This research offers a comparative framework for developing customer-centric banking models.<\/p><p><strong>Keywords:\u00a0<\/strong>Service Quality, Customer Satisfaction, Customer Experience, Digital Banking, Conventional Banking.<\/p><p><a href=\"https:\/\/abpi.uk\/wp-content\/uploads\/2025\/11\/25V411003.pdf\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"color: #ff0000\">Download PDF<\/span><\/strong><\/a><\/p><\/div>                <\/div>\n\n                <div class=\"htmega-toggle-button\">\n                    <a href=\"#\" class=\"togglebutton-e092243 normal_btn\">Preview Abstract<i aria-hidden=\"true\" class=\"fas fa-chevron-circle-down\"><\/i><\/a><a href=\"#\" class=\"togglebutton-e092243 opened_btn\">Close<i aria-hidden=\"true\" class=\"fas fa-chevron-circle-up\"><\/i><\/a>                <\/div>\n\n            <\/div>\n\n            <script>\n                jQuery(document).ready(function($) {\n                    'use strict';\n                    $(\".togglebutton-e092243\").on('click', function(){\n                        $(\".htmega-toggle-content-e092243\").slideToggle('slow');\n                        $(this).removeAttr(\"href\");\n                        $(this).parent().toggleClass(\"open\");\n                    });\n                });\n            <\/script>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>October 2025 Volume 41 Issue 10 1.\u00a0VOICES OF RESISTANCE: DALIT AUTOBIOGRAPHICAL NARRATIVES AS COUNTER-DISCOURSE TO CASTE HEGEMONY Authors: Dr. DIKSHA SHARMA1 and Dr. PULAK AVINASHI2 Abstract This study examines Dalit literature as resistance writing that challenges caste-based oppression in India through postcolonial theoretical frameworks. (Ashcroft, Griffiths, and Tiffin 2013, 15) The article analyzes selected autobiographical&hellip; <a class=\"more-link\" href=\"https:\/\/abpi.uk\/index.php\/october-2025\/\">Continue reading <span class=\"screen-reader-text\">OCTOBER-2025<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-4224","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/abpi.uk\/index.php\/wp-json\/wp\/v2\/pages\/4224","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/abpi.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/abpi.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/abpi.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/abpi.uk\/index.php\/wp-json\/wp\/v2\/comments?post=4224"}],"version-history":[{"count":19,"href":"https:\/\/abpi.uk\/index.php\/wp-json\/wp\/v2\/pages\/4224\/revisions"}],"predecessor-version":[{"id":4260,"href":"https:\/\/abpi.uk\/index.php\/wp-json\/wp\/v2\/pages\/4224\/revisions\/4260"}],"wp:attachment":[{"href":"https:\/\/abpi.uk\/index.php\/wp-json\/wp\/v2\/media?parent=4224"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}